Privacy Policy | Loom Legacy

At Loom Legacy, your privacy matters. As a trusted online clothing store in Pakistan offering ethical and sustainable fashion, we are deeply committed to protecting your personal information and ensuring your online shopping experience is secure, transparent, and respectful of your privacy rights.

This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, place an order, or interact with us through any of our digital channels.

🔍 1. Information We Collect

To serve you better, Loom Legacy collects the following types of information:

Personal Information:

Your name
Email address
Phone number
Billing and shipping address
Payment method details (processed securely through third-party gateways)

This information is primarily collected when you:

Place an order on our website
Subscribe to our newsletter
Fill out contact or inquiry forms
Participate in surveys or promotions

Non-Personal Information:

We may also collect anonymous data through cookies, web analytics, and other tracking technologies to improve your browsing experience. This may include:

IP address
Browser type
Device information
Pages visited
Referring websites

These tools help us optimize our website performance and understand how users engage with our eco-friendly fashion store.

🎯 2. How We Use Your Information

Your information is used to:

Process and fulfill your orders
Provide customer service and respond to inquiries
Send order confirmations and shipping updates
Customize your shopping experience
Improve our website and services
Send you promotional content (only if you opt in)

We use this data responsibly to enhance your interaction with our sustainable clothing brand in Pakistan, and never for intrusive marketing or unauthorized sharing.

🔐 3. Data Security

We take strong precautions to protect your personal data using industry-standard security practices, including:

SSL encryption
Secure server hosting
Firewalls and malware scanning
Controlled access to your personal information

While we take every reasonable measure to safeguard your data, no method of internet transmission or electronic storage is 100% secure. We encourage you to also take precautions when using public networks or sharing sensitive information online.

🚫 4. Sharing of Information

We respect your privacy. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

However, we may share data with trusted third-party service providers to:

Process payments
Ship your orders
Host the website
Manage communications

All such service providers are contractually obligated to handle your data securely and in compliance with applicable privacy laws.

We may also disclose personal information where required by law or to protect the rights and safety of Loom Legacy and its customers.

✉️ 5. Your Rights

As a customer of Loom Legacy, you have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you
Correction: Request correction of inaccurate or outdated information
Deletion: Request the deletion of your data (subject to transactional history)
Opt-Out: Unsubscribe from promotional communications at any time

To exercise any of these rights, please contact us at:
📧 info.loomlegacy2024@gmail.com

🔄 6. Updates to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal obligations. When we do, the revised policy will be posted here with the updated date.

We encourage you to review this page regularly to stay informed about how we protect your personal information.

📞 7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

📧 Email: info.loomlegacy2024@gmail.com
📞 Phone: +92-328-177-2664 (10am–6pm, Monday to Sunday)
📍 Address: Street 17, Flat 1, Block D-3, PHA Apartment, Wafaqi Colony, Lahore, Pakistan

Thank you for trusting Loom Legacy, your source for sustainable, ethical, and eco-conscious fashion in Pakistan and beyond.